Return Policy At our store, we always make sure that our products are of good quality and are carefully inspected before shipping. If you do receive a defective product, don't worry, we have a very easy return process. We apologize for any inconvenience this may have caused.
What should you do when you receive a defective product? If you are not happy with your recent purchase, please do the following: 1. Contact your sales manager through the website’s instant messenger or email within 3 days of receiving the product. 2. Provide photos or videos that clearly show the quality defects of the product. 3. Once it is confirmed that the product is defective (this confirmation process usually takes one day), a refund will be arranged to your original payment method or Dear-Lover account balance without having to return the defective product. If you are unable to provide photos or video, or if the photos or video provided do not establish a quality defect in the item, all items must be returned in their original condition to be eligible for a refund or exchange. Shipping charges for returns shall be borne by you. After we have received the returned item and confirmed the defect, shipping charges for returns will be refunded.
Can I return or cancel my order if it is not a quality issue? 1. Cancellations are accepted before shipment. Orders that have been shipped cannot be cancelled. 2. If you initiate a return or exchange for a reason other than a quality defect, you will be responsible for the return shipping costs and the redelivery shipping costs. 3. Returns and exchanges are only accepted within 3 days of receipt of the goods. 4. You will receive a refund without having to return the package if: the courier confirms that the package is missing or damaged; we sent the wrong item or sent the wrong size/printed item.
Can I return an item if it is worn, damaged or if the label has been removed? 1. Please only return items that are in the same condition as when you received them- undamaged and unwashed, with tags and packaging still attached. 2. Unfortunately, we cannot accept returns for items that have a non-returnable symbol on them, or for complimentary items.
Refund 1. We will process your refund within 7 business days of confirming it with you. You can choose to have the refund go to your Dear-Lover account or your original payment account (credit or debit cards may take an additional 3-7 business days to process). Thank you for your patience and understanding. 2. Shipping and insurance charges are not refunded.
Important Reminder: 1. Please do not return the item to the sender's address on the package. This will delay your return process. You can only ship to the address provided by our sales manager. 2. Please make sure that your return package does not contain any non-Dear-Lover items, or we will not be responsible for sending them back to you.